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How we protect your account and personal information

Your privacy matters to us. When you deposit via DANA, OVO, GoPay or QRIS and open an account with nobita slot, we collect only what's needed to verify…

Encrypted account securityLocal payment data protectionYour access rights explained
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nobita slot How we protect your account and personal information
CONTACT & REQUESTS

How to request your data or make changes

Team online

Email Support

Send your data request or privacy question to our support team at [email protected]. We respond within 24 hours on business days. Include your account number and the specific information you need.

In-Account Settings

Open your nobita slot account, go to Settings > Privacy, and update your contact details or opt out of marketing emails. Changes take effect immediately. Your account dashboard also shows your login history.

Live Chat (Jakarta office hours)

Chat with our privacy team Monday to Friday, 09:00–18:00 WIB. They can walk you through data access requests, explain our retention practices, or help you understand how your information is used.

DATA SECURITY DETAILS

How we handle cookies, encryption and account access

Cookies and tracking

We use cookies to remember your login, keep your session secure and measure site performance. Essential cookies cannot be turned off; preference and analytics cookies can be disabled in your browser settings without affecting account access or withdrawals.

Encryption and servers

All payment data and account logins use bank-grade TLS 1.2 encryption. Our servers are hosted in secure data centres with 24/7 monitoring. Payment details are never stored locally after your DANA, OVO, GoPay or QRIS deposit completes.

Who sees your data

Only nobita slot staff with a job-related need can access your account information. Payment processors and identity-verification partners also see limited data for fraud prevention and compliance. We do not sell your personal information.

Account security practices

We recommend using a strong, unique password and enabling two-factor authentication in your account settings. If you suspect unauthorised access, contact our support team immediately via email or live chat to lock your account.

Data retention windows

Active account data is kept for as long as you play with us. After account closure, we retain transaction records, identity documents and payment history for the period required by local law, then securely delete them.

Your right to request access

You can ask for a copy of all personal data we hold on you, request corrections, or ask us to delete data where permitted by local law. Submit requests to [email protected] with your account number and we will respond within 14 days.

Privacy questions answered

We ask for your full name, email, phone number, date of birth and a valid identity number to verify you are who you say you are and comply with local requirements. Your payment method (DANA, OVO, GoPay or QRIS account details) is also required to process deposits and withdrawals securely.

Transaction records, identity verification documents and payment history are retained for the period required by local law where applicable. Gameplay data and personal account details are securely deleted within 30 days of closure. We can provide a full data export before deletion if you request it.

Yes. Email [email protected] with your account number and request a data access report. We will compile all information we hold — account details, login history, payment records, gameplay data — and send it to you within 14 days. You can also view partial information in your account settings anytime.

Your payment details are encrypted with TLS 1.2 and never stored on our servers after each transaction completes. Payment processing is handled by verified partners who also comply with strict data-protection standards. We do not hold your wallet credentials or passwords.

We share your data only with trusted partners who need it for payment processing, identity verification and fraud prevention. We do not sell or rent your personal information to third parties. Where local law permits data sharing, we will inform you first.

Contact our support team immediately via email ([email protected]) or live chat (Monday–Friday, 09:00–18:00 WIB) to report suspicious activity. We can lock your account within minutes, review your login history and help secure it. Change your password as soon as possible and enable two-factor authentication.

We use cookies to keep you logged in securely, remember your preferences and understand how you use the platform. Essential cookies (security and login) cannot be disabled, but you can reject analytics and marketing cookies in your browser settings without losing account access or the ability to withdraw funds.

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